Digitalisation is transforming business landscapes and the world of work, and redefining the boundaries of production, consumption and distribution. This has created tremendous opportunities, as new products, processes and techniques have emerged, but it has also created threats as new ways of employment pose new challenges to employers and employees. The overall consequences on labour markets are, however, still highly uncertain, which is reflected in the wide variation in the outcomes of the existing research. The initial government responses appear to be reactive rather than proactive, and targeted towards mitigating the side effects of digitalisation instead of aiming to reap its potential benefits. This study focuses on the impact of digitalisation on work culture and employment. Traditional businesses and industries as well as new forms of work in the on-demand economy are assessed. For both, job creation and destruction, interaction with customers and employees, labour relations in terms of both the organization of work, government responses with a specific focus on labour conditions, taxation and social security are discussed.
digitalisation, workplace, autonomy, work life balance
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